Customer Success Manager - SaaS

March 6, 2023

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Sprinto

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Sprinto helps SaaS companies become info-sec compliant, unblock sales deals, and pass security reviews easily

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Description

• Onboard clients on the Sprinto platform and give them a top-notch customer experience • Regular and proactive communication with customers about product updates and action plans • Work closely with our Product and Engineering teams to help improve our product offering • Customer Advocacy is a key responsibility of this role - client testimonials, G2 reviews, case studies etc. • Customer and Revenue Retention – Ensuring that customers stay happy and invested with Sprinto • When required, assisting the Sales team with answering technical questions about the product

Requirements

• 3-5 years of experience in a B2B SaaS product company • Excellent written and verbal communication skills – most of the time you would be speaking with a customer • Good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you • Enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy • Systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips, and you are quick to identify any business opportunity • Strong prioritization skills and the ability to work with customers across timezones

Benefits

• Remote First Policy • 5 Days Working With FLEXI Hours • Group Medical Insurance (Parents, Spouse, Children) • Group Accident Cover • Company Sponsored Device • Education Reimbursement Policy