Senior Technical Account Manager
Yesterday
Description
• Primary point of contact for some of our top enterprise-level customers. • Selling the organization's products and services directly to new and existing customers, providing in-depth technical information about the company's products and services. • Nurturing sales leads and maintaining the sales pipeline. • Mentoring the sales and customer success team and leading sales-related efforts. • Provide feedback for team members to help assist in their growth. • Assist director with the implementation of department-level goals and objectives. • Diagnosing and resolving technical issues to ensure smooth and efficient support for clients. • Providing expert guidance on proxy and scraping solutions, helping clients overcome technical challenges. • You will manage a portfolio of our top enterprise-level customers and be responsible for their contracts and business renewals. • Analyzing customer challenges independently and developing innovative, practical solutions to meet their needs. • Collaborating with the technical team by reporting customer issues, fostering improvements, and contributing to product development. • Implement process improvements to enhance efficiency and streamline sales workflows. • You will be responsible for reporting on our top customers and understanding the general health of our customer base.
Requirements
• English Level - C1 Fluency required • Minimum 3+ years of experience in a similar role. • Preferably in a startup environment, in Saas company. • Experience in managing a team. • Proficient in communicating complex technical concepts in a clear, concise, and customer-friendly manner. • Capable of representing the company and speaking in detail as a product expert via phone or email with prospects. • Understanding of proxy technologies (e.g., IP rotation, residential vs. datacenter proxies) or web scraping workflows, including handling anti-bot measures and optimizing data extraction processes. • Skilled in writing, composing, and successfully conveying complex concepts, technical information, and deep product knowledge. • Adept at multitasking effectively while maintaining high work quality, ensuring that customer correspondence and other data records remain organized and accurate. • Experienced in testing different scenarios and working with a diverse set of tools and systems (CRM, billing systems, support tools)
Benefits
• Long-term and full-time remote contractor position • Collaboration with a company with nine years of consistent growth and financial stability • Highly talented and experienced global team from all around the world • Benefit package
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