Implementation Specialist - Field Service and Infrastructure

March 29

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Smart Solutions for Smart Utilities

Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement

51 - 200

💰 Private Equity Round on 2023-03

Description

• Leading gap analysis sessions with customers. • Evaluating existing business processes. • Mapping to-be business processes. • Configuring, testing and tuning the software. • Mapping and assist with data conversions from legacy systems. • Training end users. • Providing support to the customer during acceptance testing, through Go Live and post-implementation stabilization. • Work with development & dev-ops teams to influence, design, and validate solutions. • Assist the Project Manager in the creation and review of project documentation. This may involve the creation of specification documentation where application customization is required. • Assist the Sales team and partners with presales activities such as high-level gap analysis and product demonstrations as directed from time to time. • Travel and working at client sites across North America is anticipated to be up to a 50% commitment to be successful in this position. The successful candidate must be able to travel outside of Canada with no known legal or immigration-related impediment in doing so.

Requirements

• 2+ years of experience working with enterprise utility or similar software. • Experience with Customer Engagement Portals, Work Orders & Asset Management (WAMS), Field Services, Computerized Maintenance Management Systems (CMMS), Mobile Workforce Management (MWM), or Geographic Information Systems (GIS) is preferred. • Ability to map processes and have worked in a large process mapping project. • Proven ability to train users on software applications. • Experience working with Reporting & Business Intelligence Platforms • Interest in expanding knowledge and applying knowledge to solve industry problems • Basic understanding of relational databases and SQL in particular • Effectively prioritize and execute tasks in a high-pressure environment. • Strong written and verbal communication skills, and a proven ability to present information clearly and concisely. • Enthusiastic approach to learning new skills and open-minded to change. • Proven interpersonal skills, the ability to build and strengthen relationships, and the ability to foster cooperation with numerous stakeholders including senior management, clients and business partners. • Confidence to work independently and interpersonal skills to work as a member of internal and external teams. • Strong analytical problem-solving skills with an emphasis on making decisions quickly and effectively. • Comprehensive understanding of implementation methodologies of complex software implementations. • Understanding of organizational change management and the challenges associated within enterprise level software implementations. • Ability to develop a deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others.