SpryPoint
SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.
Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement
Implementation Specialist - Solution Architect
May 24, 2024
SpryPoint
SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.
Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement
📋 Description
• Work with SpryPoint Clients to match best practices with future state business requirements • Own overall quality of the implementation, completing regular audits and quality checks, ensuring best practices are followed • Lead and document Discovery (Analysis) sessions, Business Process reviews, Integration Design sessions, and Data Mapping exercises • Own and approve Discovery Reports • Review and provide feedback on all Business Process Design documents • Create and maintain process flows and best practices documents for system configuration and testing • Oversee and support system configuration • Provide input on training and testing materials • Document issues encountered during testing and acceptance phases • Maintain project-related documentation including issues logs, configuration guides and test cases
🎯 Requirements
• 3+ years of experience implementing enterprise utility software, specifically with utility Customer Information Systems (CIS) • Ability to map processes with direct experience working on a large process mapping project • Experience with Mobile Field and Workforce Management (MFM & MWM), Work Order & Asset Management (WAMS) and Customer Engagement Portal experience is an asset • Experience analyzing large data sets is an asset • Strong understanding of relational databases & SQL in particular • Understanding of modern development and deployment methodologies such as AWS, Google Cloud Platform and/or Azure • Experience working with Reporting & Business Intelligence Platforms • Ability to effectively prioritize and execute tasks in what can be a high-pressure environment • Strong written and verbal communication skills, and a proven ability to present information clearly and concisely • Enthusiastic approach to learning new skills and open-minded to change • Proven interpersonal skills, the ability to build and strengthen relationships, and the ability to foster cooperation with numerous stakeholders including senior management, clients and business partners • Confidence to work independently and interpersonal skills to work as a member of internal and external teams • Strong analytical problem-solving skills with an emphasis on making decisions quickly and effectively • Comprehensive understanding of implementation methodologies of complex software implementations
🏖️ Benefits
• Remote-first and autonomous working environment with flexible working hours • Competitive compensation package • Mac laptop and $500 towards your home office setup • Health, dental, vision, and life insurance • RRSP Matching Program • Professional development courses + $2,500 tuition assistance annually • Book bounty program: get reimbursed $100 for each book read and reviewed • Summer Fridays (½ day Fridays!) • Employee referral program: $2,000 per new FTE hired • Annual company events (SpryPalooza!) and team offsites
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