SpryPoint
SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.
Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement
Solutions Engineer
May 11, 2024
SpryPoint
SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.
Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement
📋 Description
• Develop a deep understanding of SpryPoint's suite of SaaS solutions, including SpryCIS, SpryEngage, SpryMobile and more. • Stay up-to-date with industry trends and emerging technologies relevant to utilities • Collaborate with the sales team to engage prospects, gather requirements, and assess their specific needs • Design and present configured solutions that align with customer objectives and optimize their operations • Support technical proposals, system architecture diagrams, and requirements • Conduct technical product demonstrations and presentations to showcase the capabilities and benefits of our SaaS solutions • Build and maintain strong customer relationships through effective communication, responsiveness, and technical support • Serve as a trusted technical advisor, offering guidance and assistance throughout the sales cycle • Collaborate with customers to identify pain points and recommend effective solutions • Collaborate with the technical support team to assist in troubleshooting and resolving complex customer issues • Provide guidance on software configuration, data migration, and system integration • Partner with field sales representatives in various geo/territories • Support attendance to all field marketing events to include conferences, our National Users Conference and regional trade shows.
🎯 Requirements
• 5+ years of prior SaaS SE experience in vertical markets, with a preference for exposure to utilities and local government • Knowledge of utility software focused on Customer Information Systems, Customer Self-Service, Mobile Field Service, Work Orders, Asset Management and CMMS • Understanding of other core utility software including ERP, SCADA, OMS, AMI, MDM, etc. • An understanding of utility operations including - electric, water, wastewater, gas, broadband, and sanitation services is a plus
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