Part-time Customer Service Representative
5 days ago
Description
• As a Bilingual Customer Service Representative at Stafi Live, you will be the voice of our company, providing exceptional customer support in both English and Spanish. • Your primary responsibility is to assist clients by addressing inquiries, resolving issues, and delivering accurate information about our products and services. • In this role, you'll work closely with a dedicated team to meet and exceed client expectations, helping to create a seamless and positive customer experience. • Respond to client inquiries in both English and Spanish, delivering clear and accurate information on products and services. • Troubleshoot and resolve client issues promptly, escalating cases as necessary to ensure satisfaction. • Manage high call volumes while maintaining a professional and patient demeanor. • Collaborate with team members to continuously improve customer support processes and outcomes. • Provide feedback on customer interactions to help identify opportunities for improvement. • Handle inbound and outbound calls with professionalism and courtesy. • Assist customers with inquiries, ensuring a positive customer interaction. • Flexibility to adapt to varying work hours and shift requirements.
Requirements
• Proven Customer Service Skills: A track record of delivering exceptional customer experiences. • Language Proficiency: Fluent communication skills in both English and Spanish (written and verbal). • Flexible Availability: Ability to work a flexible schedule, including evenings and weekends, as needed. • Call Center Experience: Previous experience in a customer service role, particularly in voice campaigns. • Sales Experience (Optional): Sales experience is a plus but not required.
Benefits
• Fully remote positions • Flexible schedules to accommodate your needs • Part-time or Full-time schedules • Competive Salaries
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