Implementation Manager

September 27

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Description

• Serve as the project lead for customers during the deployment process by building strong relationships with key stakeholders • Collaborate with customers to understand their unique business needs and translate them into clear project requirements and objectives • Lead multiple projects by prioritizing and managing conflicts of schedules and resources • Partner with Sales, Customer Success, and Data teams to ensure seamless hand-offs • Advise on best practices and lead customer training sessions throughout the project lifecycle • Identify and resolve deployment related issues or escalations, working closely with the Customer Success team to find solutions and mitigate risks • Maintain accurate and up-to-date documentation of deployment activities, milestones, and customer-specific configurations • Continuously evaluate and enhance our deployment processes, identifying opportunities for increased efficiency and scalability

Requirements

• 3+ years of relevant experience in a customer-facing role, ideally within financial services, enterprise B2B SaaS, consulting, or related field • Experience in project management and stakeholder management • Ability to manage and prioritize multiple projects running in parallel • Outstanding communication, organizational, and time management skills • Ability to prioritize and context-switch effectively to complete simultaneous projects while seeing each through to the finish line • Passion for technology, startups, entrepreneurship, and/or venture capital is a plus

Benefits

• Health and dental insurance: We cover you and your family's medical/dental/vision insurance 100% in the USA. Internationally we match local health coverage for you and your family. • Flexible vacation: Take time off when you need it! We find most employees take 3-4 weeks in addition to holidays, but there are no firm rules. We trust our employees to know what's best for them. • Paid parental leave: 12 weeks of paid leave for all new parents in the USA. Internationally we match parental leave standards in your area. • Complete transparency: Everyone has full access to business metrics and financial information about the company. • Regular offsites: While we are a remote first company and build our communication, processes, and structures with a dispersed workforce in mind, we also love getting the team together. On a recurring basis, we fly the whole team out to an exciting destination to plan, bond, and innovate.