Head of Community

September 22

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Standing on Giants

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Community Management • Community Platform • Branded Communities • Digital Consultancy • Community

11 - 50

Description

• Lead the management of Sonos' online communities across various social media platforms and forums. • Oversee a team of community managers, ensuring a positive and engaging environment. • Work closely with the Senior Community Manager to implement and evolve online community strategy. • Collaborate directly with the client to meet their specific requirements and communication strategies. • Engage with the client to understand their needs and deliver solutions that provide measurable value. • Define strategic objectives and develop comprehensive content and operations plans. • Establish measurable KPIs to track performance and monitor performance against KPIs. • Provide ongoing support and professional development to the team.

Requirements

• Fluent in English with excellent communication skills especially in writing, including editing and content creation. • Skilled in team and client leadership, with a strong track record of delivering and demonstrating value to clients. • Experienced in navigating and working effectively within a corporate environment. • Experienced in managing and growing brand-owned social media communities. • Skilled in transforming challenges and negative situations into positive outcomes. • Resilient, able to navigate challenging situations with confidence and composure. • Able to maintain a positive attitude and outlook during difficult situations. • Proactive thinker, with a strong ability to independently identify problems and develop solutions. • Great listening and influencing skills; high emotional intelligence. • Strong analytical skills with the ability to interpret data and craft compelling narratives to inform decision-making. • Strong presentation and communication skills, with the ability to synthesise large amounts of information and deliver clear, concise summaries. • Effective organisational and prioritisation skills. • Ability to think beyond immediate challenges, focusing on the big picture and long-term goals. • Able to understand an audience and adapt communication and strategies accordingly.

Benefits

• A range of employee benefits to enable you to do your job to the best of your ability • Supportive, open environment