Senior Community Manager - Bilingual

September 20

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Standing on Giants

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Community Management • Community Platform • Branded Communities • Digital Consultancy • Community

11 - 50

Description

• Manage Sonos's online communities across social media and forums • Foster a positive environment • Provide exceptional customer service • Maintain Sonos's brand voice and guidelines • Collaborate with community teams to implement strategy • Lead a team to ensure adherence to guidelines • Inspire and guide your team • Adaptable and quick to learn • Open, honest, and collaborative approach

Requirements

• Fluent in English as well as either Dutch, German or French • Excellent communication skills especially in writing, including editing and content creation • Leadership experience essential • Experience in managing online communities • Strong analytical and reporting skills with backend analytics knowledge • Understand the value of live/video meetings • Ability to effectively communicate information and ideas in written and verbal forms • Ability to cope with a fast-paced work environment • Creative thinker innovating unique solutions • Effectively manages relationships in sensitive situations • Able to maintain composure in high-pressure environments • Strong organisational and prioritisation skills • Good technical understanding and ability to pick up new tools quickly • Some experience working in Customer Service (nice to have) • Fluency in Portuguese, Italian or Spanish is a plus (nice to have) • Experience using Sprout Social (nice to have) • Experience using SalesForce (nice to have)

Benefits

• Range of employee benefits • Supportive, open environment • Efforts to maintain sustainable working practices