Senior Community Manager, Bilingual

September 20

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Standing on Giants

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Community Management • Community Platform • Branded Communities • Digital Consultancy • Community

11 - 50

Description

• Manage online communities across social media platforms and forums for Sonos • Foster a positive environment and provide exceptional customer service • Collaborate with community teams to implement online community strategy • Lead team according to client requirements and policies • Inspire and guide team with leadership skills • Handle crises and ensure adherence to established guidelines

Requirements

• Fluent in English as well as either Dutch, German or French • Excellent communication skills especially in writing, including editing and content creation • Leadership experience is essential, including performance management, team motivation, driving team learning & development, objectives setting, delegation & prioritisation, building trust in employees, handling difficult conversations/challenges, empowering others to make decisions. • Experience in running or managing online communities (social media and online forums) • Strong analytical and reporting skills with backend analytics knowledge of Facebook, X (formerly Twitter), Reddit, Instagram and TikTok • Understand the value of and are comfortable with live/video meetings • Ability to effectively communicate information and ideas in written and verbal formal • Ability to cope with a fast-paced and complex work environment • A creative thinker that innovates and thinks outside the box to develop unique solutions and approaches. • Effectively manages relationships and communicates tactfully in challenging or sensitive situations. • Able to maintain composure and perform effectively in high-pressure environments. • Strong organisational and prioritisation skills – able to meet deadlines • Good technical understanding and ability to pick up new tools quickly • Some experience working in Customer Service • Fluency in Portuguese, Italian or Spanish is a plus • Experience using Sprout Social for social media scheduling and reporting • Experience using SalesForce

Benefits

• A range of employee benefits • Supportive and open environment • Collaborative community services