Social Media Community Manager - French Speaking

February 18

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Standing on Giants

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Standing on Giants is an agency that specializes in building and managing thriving online communities for companies. Offering a comprehensive range of services, including community management and expert consulting, the company guides clients through every step of their community projects. Standing on Giants was founded by the team behind the community success story at giffgaff and now serves global brands, providing platforms designed for engagement and ease of use. The agency emphasizes the value of community for cost-saving, growth, and future-proofing through research and critical insights.

Community Management • Community Platform • Branded Communities • Digital Consultancy • Community

11 - 50 employees

🤝 B2B

☁️ SaaS

📱 Media

📋 Description

•Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. •We empower businesses to build thriving online communities that put their customers at the centre of everything they do. •Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, we now work with leading businesses like Airbnb, Tesco Bank and Utilita. •We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. •Our vision is a world where business works for the benefit of people and planet, not just profit. •Standing on Giants is seeking a skilled and dedicated Bilingual Community Manager to manage our client’s online community via inbounds on select social media channels. •The ideal candidate will be responsible for fostering a positive and engaging environment, providing exceptional customer service, and maintaining our clients brand voice and guidelines. •You will have an interest and experience in pursuing community data and insights using different tools to monitor, track and elevate community voice. •You will be hard-working and quick to learn. Highly self-motivated – you’re the kind of person who’s always striving to do better. •If you have an open, honest and collaborative approach to your job, you’ll fit right in.

🎯 Requirements

•Fluent in English and French •Excellent communication skills especially in writing, including editing and content creation •Ability to build and maintain relationships and collaborate with cross-functional stakeholders - high emotional intelligence •Experience with various Social media platforms is essential •Outstanding engagement skills including promoting productive behaviours, being relentlessly positive and effectively managing conflicts •Strong analytical skills, including data collection and reporting •Effective organisational and prioritisation skills •Technical skills including Slack, Google suite and Mac knowledge is an advantage •Backend analytics knowledge of Facebook, X (formerly Twitter), Reddit, Instagram and TikTok highly advantageous •Some experience working in Customer Service •Fluency in German, Dutch, Italian or Spanish is a plus •Experience using Sprout Social for social media scheduling and reporting •Experience using SalesForce