Bilingual Customer Service Agent

January 24

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Logo of Stanley Black & Decker, Inc.

Stanley Black & Decker, Inc.

Tools • Storage • Industrial • Professional Power Tools • Pneumatic Tools

10,000+ employees

Founded 1843

🔧 Hardware

💰 Post-IPO Debt on 2023-03

Description

• Maintain a high level of service to customers and account executives. • Process transactions and inquiries using Outlook, SAP, and Esker. • Receive distributor calls and some end user calls. • Provide reliable information to internal and external customers. • Work with functional teams to eliminate errors in the order process.

Requirements

• College or University diploma/degree. • Bilingual (French/English) language skills both written and spoken (a strong asset). • Ability to handle multiple tasks in a high call/systems volume environment. • Strong keyboard and data entry skills (minimum 30 wpm). • Team player with decision-making capabilities. • Ability to assimilate marketing programs and product knowledge easily.

Benefits

• You'll be rewarded with a competitive salary plus benefits unique to your country of hire. • Career paths aren’t linear here with multiple opportunities for growth. • Access to state-of-the-art learning resources including Lean Academy and online university. • Diverse & inclusive culture promoting respect and fun at work. • Help make positive changes in local communities through volunteerism and sustainable practices.

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