Technical Support Specialist

March 5

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Stardog

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Stardog is a leading enterprise knowledge graph platform offering a range of solutions to enhance data access and analytics. Their cutting-edge technology, including Stardog Cloud, Stardog Explorer, Stardog Designer, and Stardog Studio, enables businesses to implement sophisticated data strategies using knowledge graphs. Stardog's Voicebox AI data assistant is notable for providing fast and accurate answers to business questions without IT dependencies, using their superior knowledge graph capabilities. The platform offers a secure environment with comprehensive compliance features, enabling business leaders and data professionals to access critical insights rapidly. Stardog's solutions are applicable in various industries, such as financial services, government, life sciences, and manufacturing, providing tools for semantic search, data fabric, and data lake acceleration. Their platform is designed for ease of use and integration with existing systems, allowing clients to manage risks, improve decision-making, and streamline processes. Beyond this, Stardog offers professional services and support to ensure successful deployment and operation of their data solutions.

enterprise data unification • graph databases • machine learning • NoSQL • Semantics

51 - 200 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Stardog, the leading Enterprise Knowledge Graph platform, turns data into knowledge to power more effective digital transformations. • Industry leaders including Bosch, NASA, and Raytheon use Stardog to create a flexible data layer that can support countless applications. • One of Fast Company's prestigious Most Innovative Companies, Stardog is a fast-growing venture-backed company with a globally distributed team. • We are seeking a motivated and experienced Technical Support Specialist to help our users get the most out of our platform and help our Product and Engineering teams to squash bugs and identify new features and enhancements based on customer needs. • Stardog allows organizations to query, search, and analyze enterprise data, wherever it is, using scalable, cutting-edge Knowledge Graph technology. • You will work in concert with several other teams, including Customer Success (CS), Project Managers, Solution Architects, Product, and Engineering teams. • You will need experience in a fast-moving environment, handling multiple tickets and projects concurrently. • You must have strong written communication skills as much of your interactions will be over email, chat, and PR’s where it's harder to get your point across. • If you have a passion for troubleshooting, finding creative solutions to problems, supporting customers, and continuous product improvement, this is the opportunity for you.

🎯 Requirements

• 3-5+ years experience with technical/customer support and related software (e.g. ZenDesk, Jira, Salesforce, etc.). • Experience with command line interface and programming languages such as Python or JavaScript is highly desirable. • Empathetic, positive attitude with a desire to understand customers and their business problems, with the technical acumen and creativity to develop appropriate solutions to help them reach their goals. • Strong analytical and problem-solving skills with keen interest in technology and building sustainable processes and solutions.A proactive, initiative-driven approach and the ability to work independently. • Excellent communication skills and the ability to collaborate effectively with a cross-functional and geographically dispersed team. • Comfortable in a fast-paced environment with high expectations where change is the norm and everyone works together to deliver on customer needs. • Ideally, prior work with enterprise data and knowledge of database platforms. • Experience with graph data models and knowledge graphs is highly desirable. • Familiarity with Machine Learning or Generative AI is highly desirable. • Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.