Enterprise Architect

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StarTree

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Fast, Fresh, Actionable Insights at Scale!

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Description

• A unique opportunity to be part of a growing Customer Success team in a well-funded SaaS startup with great customer traction. • As the technical anchor to our customer success team, you will work closely with our Customers, providing consultative services and support. • Your primary responsibility is to ensure our customers are able to realize the full value of the StarTree solution and in an expedient manner. • Support sales efforts (Pre & Post Sales), assist with the development of best practices and processes in a fast-changing growth environment, perform training for clients or partners, and perform other duties as needed to run and maintain our business. • Ensure a smooth onboarding process for our customers, including architecture review and best practices for achieving success with our solution. • Accelerate our customers' Time to Value by being the Technical Subject Matter Expert (SME). • Work closely with the Customer Success Manager to make sure our customers' requirements are addressed, discover growth opportunities, threats, and other strategic situations within customer accounts. • Partner with Customer Support and Engineering to help troubleshoot performance and configuration issues for StarTree customers. • Build strong relationships internally by collaborating with Sales, Product & Engineering teams. • Improve service offerings by documenting and championing field observations and solutions with Product & Engineering. • Foster and maintain a strong culture of customer service and responsiveness. • Identify and implement changes to methods, processes, systems, and technologies to improve customer time to value and satisfaction.

Requirements

• 2-4 years of experience in Pre/Post-Sales or Customer facing roles • Experience developing or using open-source data technologies • Experience with modern OLAP systems like Apache Pinot, Druid, and Clickhouse is a plus • Experience with big data technologies such as Spark, Hadoop and Presto / Trino is a plus • Strong understanding of, and hands-on experience with, OLAP, Analytics / SQL • Experience and/or strong understanding of streaming technologies such as Apache Kafka • Excellent communication, presentation, and demonstration skills, as well as a good understanding of the sales and post-sales processes • Strong problem solving and troubleshooting skills (system/application/network/JVM debugging) • Strong grasp of cloud infrastructure patterns and services in at least one of the three public clouds - Amazon AWS, Google Cloud, Microsoft Azure • Bonus points: Certification in Solutions Architecture in one or more of the three public clouds - Amazon AWS, Google Cloud, Microsoft Azure • Bonus points: Masters degree in Computer Science with a major in Data related field (Data Science, Data Engineering, or Data Analytics)