Product Manager

November 21, 2024

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Steno

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Steno is a tech-enabled company that provides court reporting and litigation support services with a revolutionary approach. The company offers a full suite of services including court reporting, remote depositions through its Steno Connect Zoom app, and DelayPay, a deferred payment option for litigation services. Steno integrates technology to deliver customized financial and technical solutions tailored to the unique needs of legal firms, optimizing the litigation experience with minimal administrative effort. They serve court reporters, plaintiff firms, and defense firms, providing reliable, intuitive technology and exceptional customer service.

legal tech • legal services • court reporting • videoconfrencing

201 - 500 employees

Founded 2019

☁️ SaaS

🤝 B2B

📋 Description

• Lead the discovery, development, and delivery of features within Transcript Genius and other product areas where AI can be leveraged to deliver user value and drive business outcomes • Collaborate with the VP of Product to define and maintain a long-term vision for the Transcript Genius product • Create and maintain product roadmaps that align with our product vision and Steno's company-wide strategic goals • Partner with other Product Managers to identify cross-squad AI/LLM implementation opportunities • Build an understanding of users (law firms, attorneys, paralegals, and legal assistants) through user research, interviews, usability testing, surveys, and collaboration with sales and customer success teams • Perform independent data analysis using SQL and BI tools to test hypotheses and solve complex problems • Analyze and develop key metrics to guide feature ideation, prioritize roadmaps, and measure feature success • Analyze internal workflows to identify scaling challenges, then design and implement AI solutions that improve efficiency and operational capacity • Transform product opportunities into technical solutions by mapping out workflows, identifying use cases and edge cases, specifying functionality, and defining problems solved • Write user stories and technical specifications for new features • Collaborate with engineers, designers, QA teams, and stakeholders for successful feature development • Negotiate trade-offs and adjust scope while maintaining momentum through incremental delivery • Trace and resolve user issues through troubleshooting and root cause analysis • Work closely with product marketing to craft launch strategies, refine messaging, and ensure technical accuracy of marketing content • Write and maintain comprehensive release notes and documentation

🎯 Requirements

• 5+ years of experience in product management • 2+ years of experience managing the complete product lifecycle, from vision creation and strategic roadmapping through development and post-launch optimization • Proven experience developing products that leverage AI technologies is essential • Expertise in working with generative AI, including crafting effective prompts, designing system prompts, testing responses, and evaluating their accuracy and quality using quantitative methods • Deep familiarity and hands-on experience using generative AI tools in your daily work • Experience seeing projects through to timely completion in an agile environment • Strong prioritization and project management skills, including timely and proactive communication with cross-functional teams • SQL query writing abilities and understanding of relational database schemas • Self-starter who thrives in remote, fast-paced environments with a "can-do" attitude • Understanding of data analytics and experience with user analytics tools like Mixpanel to generate insights and KPIs

🏖️ Benefits

• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental • Wellness/Mental Health - shared benefits to be used among employees and families • Flexible Paid Time Off - allowing employees to find balance in their lives • Options of Equity - we know our success is nothing without our team • Access to a 401k through Guideline • A home office setup and a monthly stipend to offset internet and phone costs