Senior Manager - Technology Support Services

March 19

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Stitch Fix

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Stitch Fix is a personal styling service that offers a unique and personalized approach to fashion for women, men, and kids. Clients start by taking a style quiz, which helps Stitch Fix understand their preferences, sizes, and budget. Based on this information, a personal stylist selects five personalized clothing pieces that are shipped directly to the client's door. Customers can choose to keep and purchase any items they like, with the $20 styling fee applicable to kept items. Stitch Fix carries a wide range of sizes and offers free shipping and returns. The service is flexible, with no subscription required, allowing customers to order style boxes on demand or at regular intervals. Stitch Fix also offers a 'Freestyle' shopping option where clients can browse curated suggestions based on their preferences. The company covers a wide variety of styles from numerous brands, ensuring there are options to suit various fashion tastes and needs.

shopping • personal styling • e-commerce • technology • data science

5001 - 10000 employees

Founded 2011

👗 Fashion

🛒 Retail

🛍️ eCommerce

💰 $36.9M Venture Round on 2017-11

📋 Description

• As the Senior Manager, Technology Support Services, you will report directly to Stitch Fix’s Chief Information Security Officer and Head of Enterprise IT. • You will lead, manage, and mentor the EUX team to ensure the delivery of efficient service and end-user focused solutions. • You will act as an escalation point for major service desk issues, working closely with leadership to resolve critical incidents. • You will meet regularly with Corporate HQ and Warehouse stakeholders to proactively identify, understand, and resolve technology resource and equipment constraints at each location. • You will ensure adherence to SLAs, KPIs, and customer satisfaction metrics to drive a high performing support function. • You will assist in the oversight and management of the EUX team’s budget.

🎯 Requirements

• You have 7+ years of IT Service Delivery experience, including at least 5 years in a managerial role leading a Service Desk team. • You have a Bachelor’s degree in Information Technology, Computer Science, or a related field. • You have a strong understanding of IT service management frameworks (e.g., ITIL) and best practices. • You have strong analytical and problem-solving skills with the ability to drive process improvements and efficiency. • You have experience working with ITSM tools to manage service requests, incidents, and reporting. • You have a proven ability to manage and lead high-performing teams in a dynamic environment, with a focus on employee engagement and professional growth. • You have outstanding communication skills and the ability to lead with empathy.

🏖️ Benefits

• This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance. • Eligible for medical, dental, vision, and other benefits.