Technical Support Engineer

September 12

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CMS • Content Management System • headless CMS • SaaS • headless e-commerce

201 - 500

Description

• Handle escalated tickets and troubleshoot intricate issues independently. • Provide expert assistance to clients, ensuring seamless experiences and resolving challenges. • Manage cases from inception to resolution, prioritizing timely responses. • Collaborate closely with cross-functional teams to enhance customer satisfaction. • Guide product improvements and updates based on customer feedback. • Mentor and train Technical Support Engineer I.

Requirements

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience. • 3+ years of Support Engineering and Software Engineering experience. • Thorough knowledge with consuming RESTful and GraphQL APIs. • Working knowledge of at least one of the modern JavaScript frameworks (e.g., Vue, React, Next, Nuxt, Astro, or Svelte) along with its fundamental principles. • Thorough knowledge of JavaScript and its modern syntax and features. • Experience with Typescript is a plus. • Working knowledge of HTML and CSS. • Experience with CMS in general; experience with Headless CMS is a plus. • Fluent in English with excellent verbal and written communication and interpersonal skills. • Remote working experience. • Well-organized, self-starting, has excellent work ethic, and pays attention to detail. • A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle. • Ability to work independently with little direct supervision. • Real passion for solving issues and challenges.

Benefits

• Monthly remote work stipend (home internet costs, electricity). • Home office equipment package right at the start (laptop, keyboard, monitor…) • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays • Personal development fund for courses, books, conferences, and material • VSOP (Virtual Stock Option Plan) • The annual international team-building trip, quarterly and monthly online get-togethers • As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules • An international team that loves to have fun at work and works hard together to accomplish shared goals