Strata Decision Technology
Strata Decision Technology is a leader in financial planning, analytics, and performance management solutions, particularly focusing on the healthcare sector. They provide cloud-based SaaS solutions that are trusted by over 2,300 organizations, including hospitals, higher education institutions, and financial institutions. Strata's solutions help organizations solve financial and operational challenges by offering comprehensive financial platforms that serve as a single enterprise-wide source of truth. Recognized for their rapid implementation and proven efficiency improvements, Strata Decision Technology emphasizes empowering organizations to achieve their missions effectively.
healthcare cost reduction • operating budgeting software • healthcare cost accounting • financial decision support software • financial performance management
Senior Application and Technical Support Specialist - Healthcare Decision Support
February 8
🌽 Illinois – Remote
🏰 Missouri – Remote
💵 $70k - $100k / year
⏰ Full Time
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
Strata Decision Technology
Strata Decision Technology is a leader in financial planning, analytics, and performance management solutions, particularly focusing on the healthcare sector. They provide cloud-based SaaS solutions that are trusted by over 2,300 organizations, including hospitals, higher education institutions, and financial institutions. Strata's solutions help organizations solve financial and operational challenges by offering comprehensive financial platforms that serve as a single enterprise-wide source of truth. Recognized for their rapid implementation and proven efficiency improvements, Strata Decision Technology emphasizes empowering organizations to achieve their missions effectively.
healthcare cost reduction • operating budgeting software • healthcare cost accounting • financial decision support software • financial performance management
📋 Description
• Provide technical guidance and support to customers for Axiom healthcare decision support product. • Troubleshoot and resolve advanced and complex technical issues. • Serve as an escalation point for complex client issues. • Effectively prioritize and manage cases according to SOP guidelines. • Update and maintain customer records accurately. • Independently develop and deliver training sessions for customers. • Collaborate with cross-functional teams to enhance product support. • Ensure secure handling of PHI data in compliance with HIPAA regulations. • Act as a mentor for the team, guiding junior staff.
🎯 Requirements
• 4+ years of product experience OR relevant work with healthcare products in technical support, development, or a consultancy environment • Strong understanding of Healthcare Costing • Experience with Axiom Financial/Decision Support application. • Proficient knowledge of Microsoft technologies, especially Excel • Working knowledge of SQL • Experience in technical issue resolution and escalation procedures • Proven experience in managing multiple projects with multiple priorities • Experience with a case management tool, Salesforce is a plus • Proficiency with Tableau or similar data visualization tools a plus
🏖️ Benefits
• retirement benefits • health and welfare benefits • paid time off • parental leave • life and accident insurance • other voluntary and well-being benefits
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