Strimi
Strimi is a social live streaming platform for Gen-z. The Best Time to be Live- coming soon!
1 - 10 employees
Customer Success Manager
April 9
Strimi
Strimi is a social live streaming platform for Gen-z. The Best Time to be Live- coming soon!
1 - 10 employees
📋 Description
• Striim is looking for a passionate, driven, and customer-focused Customer Success Manager to join our team. • You will be the primary point of contact for our customers, helping them maximize the value of the Striim platform. • Guide customers through the onboarding process, ensuring successful deployment of Striim’s platform. • Build and maintain strong relationships with key members of our customers to ensure continued alignment to strategic business value. • Drive customer satisfaction through regular check-ins, proactive outreach, and identifying opportunities to deliver additional value. • Monitor customer health and success, including Striim usage, engagement, and outcomes. • Partner with the Sales teams to ensure contract renewals and drive upsell opportunities based on the customer's evolving needs. • Proactively address and resolve any customer concerns or challenges in a timely and effective manner.
🎯 Requirements
• 7+ years' proven experience in a Customer Success or Account Management role, preferably within the software, SaaS, or data integration industries. • Strong understanding of data integration, streaming analytics, or related technologies. • Excellent communication, presentation, and interpersonal skills. • Ability to effectively manage multiple customer relationships and priorities. • Strong problem-solving skills with a customer-first mindset. • Ability to work collaboratively in a fast-paced, team-oriented environment. • Experience with customer success tools or platforms (e.g. Salesforce) is a plus. • Technical aptitude with the ability to quickly learn new software products and concepts. • Bachelor’s degree in business, computer science, or a related field (preferred). • Data integration and Cloud Experience: Azure and GCP (Critical), snowflake, databricks, data warehousing. • Open to travel: 30-50%.
🏖️ Benefits
• Competitive salary and pre-IPO stock options • Comprehensive health care plans for employees and family members. • Gratuity Plan as per the India Gratuity Act • Paid Time Off (Annual Leave, Sick Leave, Casual and generous public /bank holidays) • Employee Wellness Programs: Access to free online Yoga classes, Gym membership reimbursements, Employee Wellness Assistance Program • Sodexo Meal Program • Internet reimbursement program • Group Term Life Insurance • Paid Maternity and Paternity leave • The chance to contribute to and shape an upbeat, fully engaged culture
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