Engineering Manager - Support Experience

November 6

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Stripe

WebsiteLinkedInAll Job Openings

1001 - 5000

💰 Venture Round on 2021-05

Description

• Stripe is a financial infrastructure platform for businesses. • Millions of companies use Stripe to accept payments and grow their revenue. • You will lead the Support Experience engineering team. • The goal is to improve Stripe’s user support and internal tools. • You’ll work on optimizing support case routing algorithms and exploring AI solutions. • Collaborate with product and design teams to enhance user experience. • Responsibilities include hiring, mentoring, and managing engineering talent. • Define the technical vision and roadmap for support products. • Drive project execution and maintain high quality development standards.

Requirements

• 2+ years of engineering management experience • 5+ years of full-stack software development experience • You have a consistent track record of hiring and leading productive engineering teams • You desire to and have nurtured healthy work environments that are supportive, challenging, diverse and inclusive • You’re motivated to work in highly cross-functional organizations, with a strong ability to lead and measure product outcomes • You’ve leveraged your strong technical background and hands-on experience in solving large scale and difficult technical problems • You have experience building extensible, leveraged software solutions that scale to different kinds of user needs. • A passion for supporting both external users and internal customers • Clear and persuasive writing and in-person communication • Have a high quality bar, attention to detail, and you help your team deliver polished products • You have experience building and leading a distributed team that works across multiple locations and time zones • You are comfortable planning in quarters, and can set a vision for multiple years • Successfully recruited and built high performing teams • The ability to thrive with a high level of autonomy and responsibility • Experience managing multiple teams or product areas • Familiarity with Artificial Intelligence, Large Language Models (LLMs), or generative AI. • Experience working on internal tooling or support infrastructure • Experience writing software in Ruby, React, or Typescript.