Incident Response Manager

March 20

Apply Now

Receive Emails with Similar Jobs

Stripe

WebsiteLinkedInAll Job Openings

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.

1001 - 5000 employees

💰 Venture Round on 2021-05

📋 Description

• Act as an Incident Commander for incidents across various classes (reliability, technical, data privacy, product, or security), driving incident resolution with urgency and cross-functional collaboration. • Lead all user-facing incidents across domains at Stripe - including reliability, technical, security, and data privacy. • "User First" approach to determine impact, providing accurate situation reports, facilitating comms bridges, and ensuring useful and timely external communications to users. • Update internal stakeholders and support decision-making processes during incidents. • Participate in the root cause analysis process, conduct post-mortems for routine incidents, and identify remediations. • Collaborate with engineering, product, and operations teams to improve incident handling processes and tooling. • Contribute to team culture and processes that enhance incident response capabilities.

🎯 Requirements

• 3+ years of demonstrable major incident experience for organizations that run mission critical applications or always-on Saas environments. • Demonstrated ability to independently lead multiple incidents concurrently with minimal support and guidance from senior team members. • Basic understanding of application development, architectures, and cloud environments. • Familiarity with infrastructure concepts, including physical, virtual, and container-based compute platforms. • Practical experience using modern monitoring and telemetry tools such as Splunk Prometheus, and Grafana. • Basic data analysis skills using SQL, Splunk or other tools. • Strong task management skills, with attention to detail and ability to remain composed in high-pressure situations. • Good written and verbal English communication skills, with the ability to translate complex technical issues for various stakeholders.