Program Manager - Ambulatory Surgery Center

2 days ago

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Stryker

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medical Instruments & Supplies • medical devices • medical technology • Surgical Instruments

10,000+

Description

• The Ambulatory Surgery Center (ASC) Program Manager leads a team, sets strategic direction for ASC programs, and drives customer success during start-up and expansion phases by positioning value-added initiatives, fostering cross-divisional collaboration, and sharing customer success stories. • This role involves managing complex supply chain processes aligned with sales and marketing strategies while building strong relationships with internal teams, supply chain partners, and external customers to ensure seamless delivery of key objectives. • Supports ASC Regional Managers, local sales teams and ASC customers with ASC Program support. • Supports program development; builds relationships with key opinion leaders and acts as a sponsor for ASC Advisory Board members. • Translates customer inputs into unmet needs. Analyzes unmet needs to identify program and service opportunities. Able to summarize and draw actionable conclusions for the business. • Manages a team of direct reports. • Communicates long-term ASC Programs strategy to key stakeholders to gain organizational alignment. • Manages a budget and associated vendor relationships, contracts, and statements of work. • Maintain and launch educational applications and displays inclusive of showrooms, minor displays, Mako displays and stand-alone educational app experiences. • Provides strategic direction for the function, defining metrics, goals, and highlighting areas of risk; proactively works with legal and compliance to mitigate risk through process development. • Develops strong relationships with cross functional partners; works collaboratively to identify and educate on roles and responsibilities in an evolving organization. • Contributes to strategic workforce planning activities by highlighting business process gaps and resource needs in the post-sale environment. • Identifies opportunities to collaborate with cross divisional customer service, logistics, and finance teams to streamline the new build start-up implementation process. • In collaboration with Marketing Communications, identifies opportunities to tell customer stories externally via customer testimonial videos and interviews; contributes to external branding, messaging, and positioning for the ASC business. • Develops innovative patient education applications in collaboration with business unit marketing representatives and third-party vendors that showcase the breadth and depth of the Stryker portfolio.

Requirements

• Required Bachelor's Degree • Minimum of 8 years of work experience • Preferred Project Management Professional Certification • Experience Marketing/sales/project management experience within Medical Devices and clinical experience within a hospital setting preferred • Experience with public speaking and content creation • Experience managing small teams