Application Support Specialist
September 20
Description
• Create 'customers for life’ by delivering world-class support to our customers and partners • Be responsive, professional, and proactive in all interactions • Ensure all incoming requests for support via phone, email, & support portal are appropriately tracked and triaged • Troubleshoot and resolve installation, implementation, and production issues • Continuously learn about Sugar products, core technologies, and troubleshooting methodologies • Share your knowledge, experience, and best practices with the Support department • Work cohesively with other departments to ensure the customer’s voice is heard throughout the company • Document known solutions for internal collaboration and public consumption
Requirements
• 1+ years in a technical, customer facing role • Must be knowledgeable in SQL • Must be fast learning and quick thinking • Must work well in a team environment • Proficient in written and spoken English
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