SummitNext
SummitNext is a global outsourcing partner headquartered in Malaysia, specializing in scalable and cost-effective solutions for various business needs. With a focus on customer experience optimization, recruitment process outsourcing, and operational support, SummitNext helps companies scale efficiently by providing tailored solutions in talent-rich regions. Their expertise extends to ensuring security and compliance while integrating advanced technologies like AI for enhanced operational effectiveness, making them a trusted partner for businesses looking to grow without the burden of overheads.
BPO • Omni-channel customer support • Customer Experience • Customer Care • Outsourcing
Customer Service Executive
Yesterday
SummitNext
SummitNext is a global outsourcing partner headquartered in Malaysia, specializing in scalable and cost-effective solutions for various business needs. With a focus on customer experience optimization, recruitment process outsourcing, and operational support, SummitNext helps companies scale efficiently by providing tailored solutions in talent-rich regions. Their expertise extends to ensuring security and compliance while integrating advanced technologies like AI for enhanced operational effectiveness, making them a trusted partner for businesses looking to grow without the burden of overheads.
BPO • Omni-channel customer support • Customer Experience • Customer Care • Outsourcing
📋 Description
• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. • Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. • Update clients on their request status accordingly. • Verify documents submitted by clients within specific regions on an hourly basis. • Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. • Understand the company's business functions and roles by attending company seminars and meeting the required assessment target. • Achieve quarterly KPI targets set by the CS manager. • Perform other ad hoc tasks assigned by the manager.
🎯 Requirements
• Good communication skills in English and Hindi language. • Strong client-facing and communication skills • Troubleshooting and multitasking skills • Customer service orientation • Bachelors degree in business administration or related field • Self-motivated and highly reliable
🏖️ Benefits
• Competitive and attractive compensation • Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops • Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care • Generous time off, including 21 days of annual leave and paid sick leave • Allowance for sports club memberships or other physical exercise activities • Holiday flight tickets and accommodation coverage (within the yearly limit) • Meal and transportation allowance • Education allowance for your children's school and kindergarten fees • Outstanding team-building experiences and corporate parties
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