Customer Service Specialist

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🕒 April 2

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SummitNext

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🤝 B2B

💳 Fintech

B2B • Customer Experience • Fintech

SummitNext is a global outsourcing partner headquartered in Malaysia, specializing in scalable and cost-effective solutions for various business needs. With a focus on customer experience optimization, recruitment process outsourcing, and operational support, SummitNext helps companies scale efficiently by providing tailored solutions in talent-rich regions. Their expertise extends to ensuring security and compliance while integrating advanced technologies like AI for enhanced operational effectiveness, making them a trusted partner for businesses looking to grow without the burden of overheads.

📋 Description

• Monitor social media platforms and online channels for brand mentions in real-time. • Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams. • Stay updated on emerging trends, discussions, and public sentiment related to the brand. • Manage multiple corporate social media accounts across various platforms. • Schedule and publish content provided by the internal content team according to the content calendar. • Ensure consistency in tone, messaging, and brand alignment across all channels. • Prepare regular reports on social media activity, sentiment analysis, and performance insights.

🎯 Requirements

• Familiarity with major social media platforms (e.g., Facebook, Instagram, TikTok, X, etc.) • Strong attention to detail with the ability to identify sensitive or potentially harmful content. • Good communication skills with the ability to report issues clearly and promptly. • Basic understanding of social media trends and digital engagement. • Ability to manage multiple accounts and tasks efficiently. • Self-driven, responsible, and able to work independently. • Prior experience in social media management, digital marketing, customer service, or online community monitoring is preferred. • Experience using social listening or monitoring tools is an added advantage.