Supabase
Supabase is an open-source alternative to Firebase, offering developers a comprehensive backend as a service platform. It provides a range of tools including a Postgres database, user authentication with Row Level Security, instant RESTful APIs, Edge Functions for custom code deployment, and real-time data synchronization. Supabase also supports large file storage and integration with machine learning models for vector embeddings. With its platform, developers can build scalable applications with ease and employ the robust capabilities of Postgres without managing backend infrastructure. Aimed at streamlining development workflows, Supabase is trusted by companies worldwide for its reliability and performance in scaling projects from small to large user bases.
Support Engineer - APAC
March 21
Supabase
Supabase is an open-source alternative to Firebase, offering developers a comprehensive backend as a service platform. It provides a range of tools including a Postgres database, user authentication with Row Level Security, instant RESTful APIs, Edge Functions for custom code deployment, and real-time data synchronization. Supabase also supports large file storage and integration with machine learning models for vector embeddings. With its platform, developers can build scalable applications with ease and employ the robust capabilities of Postgres without managing backend infrastructure. Aimed at streamlining development workflows, Supabase is trusted by companies worldwide for its reliability and performance in scaling projects from small to large user bases.
📋 Description
• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. • Monitor multiple feedback channels, e.g. Github Issues & Discussions. • Identify where internal tooling might be developed or obtained to improve support efficiency. • Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
🎯 Requirements
• Experienced in customer support, with 3+ years of experience providing developer support to technical customers. • Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. • Excellent communication skills and fluency in English. • Skilled in using Linux/Unix operating systems and the command line. • Experienced working with GitHub Issues and Discussions. • Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. • Having a degree in Computer Science is a plus too.
🏖️ Benefits
• 100% remote work. No location-based adjustment to your salary. • Autonomous work. We work collaboratively on projects, but you set your own pace. • Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents • Tech Allowance for any office setup you need • Annual Education Allowance • Annually run off-sites.
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