Super.com
Helping people spend less, save more, and build credit.
Hotel Booking • Travel Bookings • Artificial Intelligence • Fintech • Ecommerce
201 - 500
QA Learning and Development Analyst
5 days ago
Super.com
Helping people spend less, save more, and build credit.
Hotel Booking • Travel Bookings • Artificial Intelligence • Fintech • Ecommerce
201 - 500
Description
• Conduct regular audits of customer service interactions. • Provide constructive feedback to our internal team and vendor partners. • Identify trends for improvement. • Develop training materials and maintain a training library. • Track and report on effectiveness of training programs. • Assist in setting performance goals and provide ongoing support and coaching.
Requirements
• 1+ years managing complex customer issues and escalated cases in call center environment • 1+ years overseeing cross-functional coordination and influencing stakeholders • Demonstrated ability to analyze data, identify trends, and drive systemic improvements • 1+ years of experience successfully implementing new processes and programs • Deep knowledge of customer service best practices and protocols (Fintech/Travel Background) • Familiarity with customer service and training systems and tools • Experience with reporting and data analytics • Knowledge of industry-specific trends and regulations • Background in customer service improvement methodologies
Benefits
• Compensation: we pay our Interns top-of-market • $300 One-time home office set up allowance • $25/Week UberEats allowance on Fridays • $300/Term Learning and Development allowance • $120/ Term Fitness/Wellness allowance • Top Talent: work with the best in the world, including Engineers and Leadership from Google, Facebook, Wish, YouTube, Uber, and more • Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work
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