Customer Success Manager
September 26
Description
• Are you eager to contribute significantly to the start of a groundbreaking web3 company? • You will work with the CEO and the rest of our team to develop our customer success strategy • Build strong relationships with our clients based on your ability to earn their trust and deliver value • Examine critical account and performance metrics to identify opportunities for improvement • Manage multiple client relationships concurrently and successfully • Continuously improve our onboarding procedures • Be a bridge between clients and our team • Work to keep customer churn to an absolute minimum • Demonstrate excellent communication, empathy and compassion • Enjoy working on a wide range of projects with the largest customers in all industries • Have a fast-paced, growth mindset
Requirements
• 3-5 years of experience in a B2B customer success role • Outstanding interpersonal skills and a genuine people person • Highly organized and capable of handling multiple projects concurrently • Self-motivated and proactive personality • Exhibit leadership qualities • In previous roles, demonstrated creativity and problem-solving ability
Benefits
• Fully remote setup, so you can work from wherever you prefer • Competitive salary and option package • Excellent medical, dental & vision insurance plans • Flexible work schedule and unlimited vacation • Budget and support for personal development • One week of the year off for company-wide winter/summer break • Company-sponsored team events
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