Implementation Manager

September 20

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Supermove

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Description

• Skillfully project manage a portfolio of ~20 customer accounts that have recently signed up for Supermove and are ready to deploy • Keep every stakeholder accountable by regularly knowing exactly which step of the project they are in, and which date they plan to keep their next step • Coordinate cross-functionally by regularly updating a public and internal project plan for each customer • Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience • Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All with the goal of launching them onto our software end to end • Master knowledge about our product in order to effectively visualize what success means for the customer

Requirements

• You have at least 2-4+ years of experience as an Implementation Manager (leading account implementation processes in the software or technology area, strongly preferred if coming from Vertical SaaS) • 2-3 years if you have several strong internships and work experience at Series A-C companies + good school • You have been a primary owner of a large implementation and know what it takes to make SMB customer successful