Head of Customer Marketing
October 28
Description
• Superside is seeking an experienced and dynamic Head of Customer Marketing to lead and grow the company’s customer-focused marketing efforts. • This new role is pivotal in driving customer growth, engagement, retention, and advocacy by implementing strategies that maximize the lifetime value of our customers. • Reporting to the Sr. Director of Product Marketing, your success in this role will be measured by your ability to drive awareness, interest, and adoption of Superside’s design and consulting services as well as reducing churn and turning customers into loyal brand advocates. • You’ll work closely with our lifecycle marketing, customer success, services, and events teams to develop and execute customer-facing programs that deliver. • And you will have access a world-class team of marketers and designers and a powerful tech stack to make it all happen.
Requirements
• 8+ years of experience in B2B customer marketing, growth, or lifecycle marketing roles • Proven success in developing customer growth strategies in a subscription-based business model • Analytical and data-driven, with the ability to balance instincts and creativity to solve challenges • Comfortable with ambiguity and highly adaptable in a fast-paced environment • A hands-on, self-starter mentality, with experience creating scalable processes in a growing company • Self-motivated and proactive, always seeking out ways to enhance reach and efficiency • Excellent communication skills (verbal and written), with experience presenting and discussing ideas in large groups
Benefits
• A global community of 200+ best-in-class creatives working from more than 60 different countries • Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy • A high-pace, high-energy, and high-performance environment • Trusting, ego-free, and truth-seeking team members • Pioneering the future of work with a fair, friendly, and supportive community. We’re pretty proud of this one • The opportunity to build an international career through creative mentorship from top design leaders. We - grow, you grow • Work closely with leading global brands on a wide variety of creative projects. We’re talking about Amazon, Meta, Twitch, LVMH, Puma, Shopify, and others
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