Head of Staffing and Capacity Planning
October 2
Description
•Looking for craft-minded, innovation-oriented, entrepreneurial souls to reinforce Staffing Operations. •You will take charge of one of the most critical teams in Superside—Staffing and Capacity Planning. •This role demands a strategic vision to drive operational excellence, working with Senior Leadership to ensure that Staffing enhances the customer experience and scales alongside our rapid growth. •This role will involve transforming opportunity areas into operational innovations to ensure we deliver the best creative work and customer experiences. •You’ll optimize staff operations to support customers, internal users, and the overall success of Superside, ensuring we align staffing and capacity with business drivers. •Required to be energized by analytics and human-centered design and passionate about improving our core services and team efficiency. •High-stakes role with the opportunity to immensely impact our people, customers, and business.
Requirements
•4+ years experience in management consulting or 6+ years experience in leadership operations roles •Strong Data analytics skills (e.g. Advanced Excel or Google sheets, SQL) and a strong passion for building a data-informed future of work •Exceptional communication and stakeholder management skills, especially with senior leadership, demonstrating a solution-oriented mindset and operational foresight •A bias for action, process orientation, and strong execution capability •A smart, highly solution-oriented, and pragmatic mindset that focuses on adding value to all conversations, even with more senior stakeholders •A genuine passion for proactively building things •Experience combining quick turnaround times and high quality of work following the “speed is safety” principle •A positive and kind personality, always approachable, and willing to support other team members •A trusting attitude that values every team member's contribution •A desire to innovate, think outside the box, and try new things •Preferably previous experience in people management
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