Project Support Operations Associate

3 days ago

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Superside

WebsiteLinkedInAll Job Openings

design • brand • brand identity • visual identity • graphic design

501 - 1000

Description

• Superside is looking for a detail and solutions-oriented Operations Specialist to join us in the quest of building the best creative experience. • Our expanding Operations team is really high-impact as it collaborates with many other departments and customers alike. Joining one of the core functions of Operations at Superside, you’ll be supporting our creatives and project managers in delivering the best possible creative experience to our customers. • Reporting to the Ops Insights & PSO Manager, you’ll have a direct impact on customer and account health as you work closely with the extended Operations team to identify trends in customers’ concerns and find solutions for them.

Requirements

• 1-2 years of experience in customer support and Quality Assurance roles—preferably in tech-related companies • Meticulous attention to detail, process orientation, and analytical skills • High personal standards for quality, accountability, and reliability • Excellent English Proficiency—verbal and written communication skills • Experience working with Google Suite and Slack • Outstanding interpersonal skills with the ability to communicate and work in a fast-paced team environment • Excellent understanding of customer satisfaction, its potential issues or disruptors