Lead Python Developer

April 11

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SupportNinja

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SupportNinja is a custom outsourcing solutions provider that specializes in enhancing customer experiences through tailored services like customer support, technical support, content moderation, and data processing. By leveraging advanced technology and a flexible, people-first approach, SupportNinja helps businesses scale efficiently and achieve their growth objectives while maintaining high-quality service delivery. With a global team and a commitment to fostering strong client partnerships, they enable companies to navigate their operational challenges smoothly and effectively.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 $500k Seed Round on 2015-04

📋 Description

• Start Date: ASAP • Work Set Up: Permanent WFH but with Flexibility to report onsite when needed • We’re hiring a Lead Python Developer to help us build, scale, and optimize a suite of modern, AI-powered, cloud-native applications. • In this role, you'll not only architect and develop serverless backend systems on AWS, but also help define development best practices, guide engineering standards, and mentor others across the team. • You’ll work closely with product, AI/ML engineers, DevOps, and front-end developers to bring new capabilities to life—particularly in the areas of automation, AI integrations, shared agent tools, and scalable APIs. • What does a day in the life of a Lead Python Developer look like? • Design, build, and lead the development of Python-based backend systems using AWS serverless services: Lambda, API Gateway, DynamoDB, Step Functions, SQS, and S3. • Define and enforce clean, maintainable code standards, architecture patterns, and scalable API design. • Act as a technical lead and mentor, reviewing code and coaching other developers on architecture, patterns, and quality. • Collaborate with DevOps and infrastructure teams to support CI/CD pipelines (GitHub Actions) and IaC (Terraform). • Integrate with external services and internal systems, including OpenAI, Google AI, and other LLM providers. • Implement observability best practices using AWS-native tools (CloudWatch, X-Ray, etc.). • Work cross-functionally to understand product goals and align technical solutions. • Help shape hiring decisions and technical evaluations for future team expansion.

🎯 Requirements

• Bachelor’s degree in Computer Science or a related field. • 7+ years of professional Python development experience, ideally in backend-heavy or infrastructure-oriented roles. • Strong hands-on experience with AWS serverless architectures: Lambda, API Gateway, DynamoDB, Step Functions, S3. • Proven success designing and implementing microservices and event-driven systems. • Deep understanding of Python best practices (type hinting, modularization, error handling, dependency management, testing). • Experience with auth mechanisms such as OAuth, JWT, Cognito, or IAM. • Proficiency with GitHub, GitHub Actions, and collaboration workflows. • Familiarity with Infrastructure-as-Code (Terraform preferred, or AWS CDK). • Excellent communication and leadership skills; ability to guide and influence team direction. • Strong problem-solving skills and a mindset focused on performance, scalability, and resilience.