Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
August 7
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
• Process and manage incoming payments in compliance with financial policies and procedures • Generate client invoices as directed, problem-solve invoicing discrepancies and escalate issues as needed • Be the first point of contact for handling delayed client payments, maintaining professionalism in all points of contact • Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ data • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted • Verify discrepancies and resolve clients’ billing issues • Generate financial statements and reports detailing accounts receivable status • Facilitate payment of invoices due by sending bill reminders and contacting clients • Maintain professional email and phone etiquette in all communications with customers • Collaborate with other departments to ensure billing accuracy and resolve client disputes • Prepare and submit regular reports on the status of unpaid accounts and any collection actions taken • Maintain accurate records and ensure that all transactions are compliant with financial regulations • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned
• 2+ years of experience in an Accounts Receivable role • Strong analytical and problem-solving skills • Strong attention to detail and accuracy in financial record-keeping • Excellent communication skills • Proficient in Microsoft Office Suite (Word, Excel). • Experience with accounting software (e.g., QuickBooks, SAP) is a plus
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