Customer Service Representative (Shopify or Gorgias)

July 13

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SupportNinja

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Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Responds promptly and professionally to customer inquiries via phone, email, or chat • Provides accurate information about products and services to customers • Resolves customer issues in a timely and efficient manner • Follows up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM  • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs  • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned

Requirements

• Undergraduates are welcome to apply • At least 2 years of previous customer service experience, preferably in a call center environment - e-commerce • Strong communication skills, both verbal and written • Knowledge and experience with a CRM preferred • Proficient in using computers and various software applications • E-Commerce experience - Shopify • Similar tools like Recharge or Gorgias • Must be able to meet the equipment requirements for work at home setup

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service