Customer Service Representative (Social Media Content Moderation)

July 13

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SupportNinja

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Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Respond promptly to customer inquiries via phone, chat and/or email • Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs • Maintain customer accounts by recording account information and documenting interactions • Exhibit a positive, empathetic and professional attitude towards customer at all times • Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers • Provide feedback on the efficiency of processes • Performs other duties as assigned

Requirements

• 1 year of previous customer service experience, preferably in a call center environment • Social Media Savvy • Content Moderation background • Strong communication skills, both verbal and written • Proficient in using computers and various software applications • Google Suite

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service