Data Analyst

August 29

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SupportNinja

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Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Collect, organize, and process complex larger sets of data from various sources to identify trends, patterns and insights • Perform statistical analyses and predictive modeling to support business decisions and objectives • Prepare and present reports, dashboards, and visualizations to communicate data insights • Collaborate with other departments to ensure data accuracy and completeness • Maintains data integrity and security • Develops and maintains data pipelines and workflows to automate data processing tasks • Stays up-to-date with industry trends and advancements in data processing and analysis • Participates in the development and implementation of data-related projects • Continuously improves data processing and analysis skills and knowledge through training and education • Adheres to all company policies, procedures, and business ethics codes • Meets or exceed individual and team performance targets and metrics • Performs other duties as assigned

Requirements

• Must have high school diploma or equivalent • Bachelor’s Degree in a related field • 2 years of experience as a data analyst or related role, preferably in a call center set up • Strong communication skills, both verbal and written • Proficient in data analysis tools such as Excel, Google Sheets • Intermediate knowledge in using formulas, Pivot, and other Excel functions • Familiarity with Data Management tools