SupportNinja
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
IoT Network Infrastructure Engineer
May 8
SupportNinja
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
Description
• Diagnose and resolve network issues for IoT hardware, either remotely or by guiding on-site customer actions. • Thoroughly analyze connectivity problems and implement effective solutions. • Document events properly and provide remote technical support to customers and internal teams. • Assist in configuring and setting up IoT hardware devices, ensuring integration with existing network infrastructure. • Communicate effectively with customers to understand and address their network concerns. • Offer timely updates, manage customer expectations, and maintain detailed documentation of network configurations and troubleshooting steps. • Contribute to the knowledge base for continuous improvement. • Participate in testing to identify and address potential network issues in IoT hardware before product release. • Stay updated on industry trends and best practices for IoT networking. • Collaborate with cross-functional teams, including hardware engineers, software developers, and quality assurance, to resolve complex issues. • Performs other duties as assigned
Requirements
• Must have high school diploma or equivalent, Bachelor Degree in Information Technology or related field, preferred • At least 3 years proven experience in roles such as Support Engineer or Network Engineer. • Strong understanding of IoT hardware and related networking protocols. • Must be proficient in troubleshooting network issues, including TCP/IP, DNS, DHCP, and VPNs • Experience with remote support tools and methodologies. • Experience with Ticketing Tool/s (Salesforce, Jira, SNOW, Etc,)
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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