SQL Developer

April 9

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SupportNinja

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Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Dealing with clients (business owners, users of software) and customers • Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers • Working on data tools, and documentation for ticket runbooks and product feedback

Requirements

• At least 1 Year of Experience in SQL (Read and Write) • At least 3 years Technical Support (Troubleshooting) • Strong knowledge of SQL syntax and troubleshooting logic (if, then, else conditionals). • Proficiency in templating languages, specifically Jinja. • Effective communication skills in English, both written and verbal. • Experience with Zendesk, Slack, Atlassian Jira and Confluence, Zoom, and PagerDuty. • Familiarity with web app troubleshooting.