Technical Onboarding Specialist (SaaS)

July 11

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SupportNinja

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Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Handle technical and customer support tickets for Law Firm Portal and Funder Software through Zendesk Support, resolving issues and ensuring optimal functionality • Provide occasional support via phone calls as needed • Manage and ensure accuracy of data using deduper tools, merging, verifying, or correcting information inputted by users • Conduct imports and manage data integration for key customers across both platforms • Support client onboarding and training on both software systems • Manage demo requests, scheduling them via Pipedrive, sending calendar invites, and facilitating seamless client interactions • Maintain and update user guides and support articles to provide up-to-date and accurate information to users

Requirements

• Minimum of 2 years of experience in technical support role, preferably in a software-as-a-service (SaaS) product environment • Recent experience with Zendesk Support • Basic to intermediate proficiency in MS Excel and Google Suite (Docs, Sheets, Mail, Calendar) • Advanced proficiency in Microsoft Word for templating tasks • Excellent command of the English language, both written and spoken • Must be resourceful, fast-learner, and creative • Proactive, presentable, not shy type

Benefits

• Onsite at the Foundry Office, BGC, Taguig once a month