Technical Support Representative (IOT)

July 23

Apply Now

Receive Emails with Similar Jobs

SupportNinja

WebsiteLinkedInAll Job Openings

Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Provide technical support to customers by phone, chat, and email • Provide troubleshooting steps for the device and/or account of the customer • Conduct account and/or device walkthroughs • Research customers’ concern to provide appropriate resolution • Create and maintain case management records of daily problems and remedial actions taken, or installation activities • Obtain product mastery in order to respond to the customers’ concerns promptly and accordingly • Acquire proficiency in the use and configuration of products through customer led training • Create and maintain knowledge base articles to foster customer self-help tools available on-line • Maintain and help optimize existing systems • Leverage knowledge and resources to assess needs, uncover errors (user error or platform bugs) and provide solutions • Perform other duties as assigned

Requirements

• Must have high school diploma or equivalent • Minimum 6 months experience as technical support role or equivalent • Knowledge with IOT (Internet of Things) • Knowledge of Hardware or Software support experience (preferably Microsoft, PC troubleshooting) in a BPO or call center setting • Telco experience • Familiar with networking, hardware and software issues • Knowledge of major Operating Systems, Windows 2000, Windows, Vista, XP, Windows 7, Mac OS/X • Proficiency in using computer applications and software • Above average communication skills, both verbal and written • Experience using a CRM preferred

Benefits

• Employee Focused • Always Be Humble • Improve Everyday • Compassionate Candor • Collectively Bring Joy