Support Services Group
Call Center Technical Support • I/T Infrastructure Services • Technology Support Services • Support & Repair Services • Technology Legacy / End-of-Life Support Services
Customer Service Representative, French-speaking
October 20
Support Services Group
Call Center Technical Support • I/T Infrastructure Services • Technology Support Services • Support & Repair Services • Technology Legacy / End-of-Life Support Services
Description
• As a Customer Service Representative, you’ll be the voice of our long-term partner, who is the world's leading retailer of Christmas-related holiday decorations. • You will help their customers by answering inquiries, resolving issues, and ensuring they have a seamless experience with products and services. • Whether it’s by phone, email, or chat, you will be instrumental in ensuring customer satisfaction and retention. • Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency. • Provide detailed information on products/services and guide customers through solutions and soft up-selling of services and quality holiday decoration products. • Resolve customer issues, complaints, and requests promptly and effectively. • Update customer accounts, process orders, and escalate more complex cases to the appropriate teams. • Maintain accurate records of customer interactions and transactions in our systems. • Collaborate with other teams to ensure smooth customer experience. • Continuously improve by gaining product knowledge, and staying updated on company policies and procedures.
Requirements
• You have exceptional communication skills: You are a clear, friendly and patient communicator. • You understand the customer’s needs and are dedicated to finding solutions that work for them. • You have C1 level (advanced) French-speaking skills plus B2 level (intermediate) in English. • You have great problem-solving abilities: You thrive on helping others and can think quickly on your feet. • You have exceptional multitasking abilities: You can seamlessly handle several tasks, inquiries, and platforms at once without compromising quality by having a keen eye for accuracy and are highly organized. • For foreign nationals' possession of Travel & Work visa, Student visa or Residence permit is a must. • Previous experience in customer service or a related field is preferred, but not required; we value a great attitude and a willingness to learn!
Benefits
• FLEXIBLE WORKPLACE: Our company has a solid foundation that you can rely on! • Our experienced leadership team ensures that you feel good and satisfied. • We offer registered and long-term employment opportunities. • We strive to add color to everyday life with quarterly company events and team-building activities. • Compensation: In addition to your base salary: You will get a fixed amount of project bonus monthly. • There are shift allowances for evening and weekend work. • We provide a selectable cafeteria plan from your first day of entry. • HOME OFFICE: Looking for an opportunity to work from home? This might be the right job for you. • You can work 100% from the comfort of your own home, but you also have the option to work in our partner's office in the 13th district of Budapest. • EDUCATION & PROFESSIONAL GROWTH: We and our partner support your professional preparation and onboarding necessary for the job. • Our online learning platform is available to you both in English and in Hungarian.
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