Customer Support Consultant - Cybersecurity

6 days ago

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Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Passionate about the world of tech? • Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment. • Provide exceptional customer support via calls, chats, and emails. • Build positive and long-lasting relationships with customers. • Meet team KPIs. • Always be up-to-date with cutting-edge technology. • Securely work with customers’ sensitive information. • Communicate with developers and other departments of various IT companies.

Requirements

• Excellent English skills (at least C1 for both spoken and written) • Experience in customer service for a SaaS (Software as a Service) or cybersecurity company • Computer science knowledge • Analytical and research skills • Positive and responsible attitude • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) • Experience in technical support • Experience with CRM systems

Benefits

• Flexible schedule • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development