Customer Support Consultant, German and English

December 20

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Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

Description

• Passionate about the world of tech? • Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. • Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. • Provide exceptional customer support via chats, and emails. • Build positive and long-lasting relationships with customers. • Meet team KPIs. • Always be up-to-date with cutting-edge technology. • Securely work with customers’ sensitive information. • Apply the latest and greatest customer happiness practices. • Maintain working knowledge of our client’s products and services.

Requirements

• Native German and English B2 • Experience in a customer support role • Interest in crypto, trading or stock exchange • Experience providing support via chats and emails • Experience with Salesforce or Zendesk • Analytical and research skills • Positive and responsible attitude • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) • Background in Finance, Economics, or Mathematics

Benefits

• Flexible schedule • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development