SupportYourApp
Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services
Customer Support Consultant, Japanese
November 21
SupportYourApp
Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services
Description
• Passionate about the world of tech? • What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? • Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. • Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. • What you will do: • Provide exceptional customer support via chats, and emails • Build positive and long-lasting relationships with customers • Meet team KPIs • Always be up-to-date with cutting-edge technology • Securely work with customers’ sensitive information • Apply the latest and greatest customer happiness practices • Maintain working knowledge of our client’s products and services • Communicate with developers and other departments of various IT companies • Who are we? • SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. • We work with clients from over 30 countries and speak over 60 languages. • Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. • We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. • We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Requirements
• Native Japanese and English communication skills • At least 6 months of experience in a customer support role • Analytical and research skills • Positive and responsible attitude • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
• Flexible schedule • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development
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