SupportYourApp
Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services
1001 - 5000
💰 Venture Round on 2017-10
Technical Support Consultant - Cybersecurity
May 8
SupportYourApp
Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services
1001 - 5000
💰 Venture Round on 2017-10
Description
• Act as the initial point of contact for customers, addressing inquiries and technical issues • Identify and classify email phishing • Monitor and manage the ticketing system, ensuring all customer interactions are tracked • Provide expert guidance and troubleshooting to customers, guiding them through technical processes • Assist in documenting customer interactions and common solutions • Collaborate with T2 and SOC Analysts to contribute to cybersecurity incident management
Requirements
• Excellent English language (at least C1 for both spoken and written) • Knowledge of cybersecurity concepts and email phishing • Experience in technical / customer support (preferably in the cybersecurity field) • Strong troubleshooting skills • Customer-oriented and responsible attitude • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) • Experience with Zendesk or similar CRM systems (Salesforce) • Technical background
Benefits
• Flexible schedule • Opportunity to work remotely • Creative and unique art offices • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Mind-blowing corporate events and social activities • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development
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