Customer Success Manager

July 13

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Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Build strong and productive relationships with photographers • Manage the portfolio of around 300 photographers • Serve as the voice of the client for the photographers • Maintain regular proactive communication with the photographers, mainly via calls and emails • Conduct weekly/biweekly/monthly touch base depending on photographers' value • Establish a trustworthy relationship and a strong sense of community with photographers • Establish communication routines: gathering feedback on service and tools, updates on assignments

Requirements

• Native Turkish, and excellent German and English• Mandatory 1+ year experience as a Success Manager • Experience with HubSpot or similar CRM system • Background in photography-related areas • Analytical and research skills • Mature and responsible attitude • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule, Monday–Friday, 10am–7pm CET • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development