Technical Support Consultant

2 days ago

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SupportYourApp

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Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Passionate about the world of tech? • Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. • Provide exceptional technical support via calls, chats, and emails • Resolve support inquiries of various difficulties • Gather data to ensure the required technical info is collected to resolve even more complex tickets • Gather required technical information to ensure the resolution of complex cases • Ensure customers' satisfaction with any interaction • Maintain working knowledge of our client’s products and services • Securely work with customers’ sensitive information • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues • SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written) • Proficiency in JavaScript • Experience/familiarity with Zapier • Solid understanding of APIs • Intercom knowledge • Customer-oriented and responsible attitude • Excellent interpersonal skills • Experience with Intercom AI Agent • Digital Marketing Experience

Benefits

• Flexible schedule • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development