SupportYourApp
Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services
Technical Support Consultant, German (Remote)
September 19
SupportYourApp
Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services
Description
•Providing exceptional technical support via calls, emails, and chats •Gathering required technical information to ensure resolution of complex cases •Working with cross-functional teams •Ensure customers' satisfaction •Securely work with customers’ sensitive information
Requirements
•Excellent German and English (at least C1, written and verbal) •Basic technical knowledge of Intercom •Experience in technical support •Ability to work collaboratively in a team •Independent and proactive approach to work •Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
•Fixed schedule: Monday to Friday, 9 AM–5 PM, CET •Opportunity to work fully remotely •Inclusive international environment •Compensation in USD •Good bonuses for referring friends •Paid intensive training and probation •Work-life balance •Responsive management interested in your growth and long-lasting cooperation •Greenhouse conditions for self-development
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