Customer Support Consultant, Portuguese, Crypto

June 7

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Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Passionate about the world of tech? • Be a part of the world’s leading SaaS, Software, or Hardware solutions. • Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. • Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. • Provide exceptional customer support in crypto trading via emails and chats. • Build positive and long-lasting relationships with customers. • Effectively manage and follow up on the inquiries. • Always be up-to-date with the general market conditions. • Securely work with customers’ sensitive information. • Apply the latest and greatest customer happiness practices. • Maintain working knowledge of our client’s products and services. • Continuously seek improvement to enhance the team's performance.

Requirements

• Excellent Portuguese and upper intermediate English • Previous support experience in crypto and trading for at least 6 months is a must • Knowledge of major crypto exchanges, wallets, and trading platforms • Familiarity with common crypto trading terms and concepts • Understanding of blockchain technology and how cryptocurrencies work • Experience with Salesforce/Zendesk/Jira • Analytical and research skills • Strong communication skills • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Flexible schedule • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development